The footer fields and the consent toggles have two levels. You set the defaults on the **Defaults** page. You set the
customer values on the **Settings** tab of each customer. OneClick reads the values each time it shows the footer.

## The customer value wins

When a customer has its own value, OneClick uses the customer value. When the customer has no value, OneClick uses
your default. The Partner Portal does not copy the defaults to a customer. A customer field stays empty until somebody
sets it.

A change to a default applies immediately to all customers that have no value of their own. This includes the
customers that you added before the change.

## The footer

For each footer field, OneClick uses the first value that it finds in this order:

1. The value of the customer.
2. Your default.
3. The OneClick value.

| Field              | The OneClick value                                                              |
| ------------------ | ------------------------------------------------------------------------------- |
| **Logo image**     | The banner **Powered by Zimple**.                                               |
| **Logo link**      | The Zimple web page.                                                            |
| **Help link**      | The Knowledge Base, `https://help.theoneclick.io`.                              |
| **Feedback email** | No address. The feedback goes to Zimple.                                        |

An empty field has no value. When you clear a field of a customer, OneClick uses your default again.

## The consent toggles

A toggle of a customer has a value only after somebody saves it. Until then, the **Settings** tab of the customer
shows the toggle as **Off**.

- **Allow in-app messages from Zimple**: OneClick uses the customer value, also when it is off. When the customer has
  no value, OneClick uses your default.
- **Allow emails from Zimple**: when a toggle of a customer changes, the Partner Portal sends the values of the two
  toggles of that customer to Zimple in one message. A change of a default toggle sends the two default values.

## Values that are set in OneClick

Some customer values can also change in the OneClick settings of the customer:

- A Pipedrive global admin of the customer sets the footer logo and the logo link in **Customize**.
- A team member sets the help link, the feedback email and the two toggles in the **Partners** tab. The
  member must be a Pipedrive global admin in the customer and use OneClick in the Pipedrive company of your Partner.

These changes are customer values, so they replace your defaults. See
[Custom footer](/docs/settings/custom-footer) and
[The "Partners" tab in OneClick](/docs/partner-portal/settings/the-partners-tab-in-oneclick).

## Related pages

- [Set footer and consent defaults](/docs/partner-portal/defaults/set-footer-and-consent-defaults)
- [Customize the footer of a customer](/docs/partner-portal/customers/customize-the-footer-of-a-customer)
- [Set the consent toggles of a customer](/docs/partner-portal/customers/set-the-consent-toggles-of-a-customer)