The Partner Portal shows the page **Access denied** with the message **You don't have portal access.** when it does
not let you sign in. The page has the buttons **Sign out** and **Try again**.

## Why the message shows

The Partner Portal lets you sign in only when all of these are true:

- Your Pipedrive company is the Pipedrive company of a Partner. A customer of a Partner is not enough.
- You installed OneClick in that Pipedrive company.
- You have portal access.

The message also shows when the sign-in with Pipedrive did not complete, for example when you waited more than 10
minutes on the Pipedrive page.

## What to do

1. Click **Try again**. The page **Sign in** opens.
2. Click **Continue with Pipedrive**. If your Pipedrive user has access to more than one company, select the company
   of your Partner.
3. If the message shows again, make sure that you installed OneClick in the Pipedrive company of your Partner. See
   [Install OneClick as a user](/docs/getting-started/install-as-a-user).
4. Ask a team member with portal access to give you portal access on the **Users** page. See
   [Give a team member portal access](/docs/partner-portal/users/give-a-team-member-portal-access).
5. If nobody in your company has portal access, ask Zimple support at
   [support@theoneclick.io](mailto:support@theoneclick.io). Zimple gives portal access to the first user of a
   Partner.

If your company is not a Partner yet, contact Zimple support. Zimple makes a company a Partner.

To leave the page, click **Sign out**.