This page lists the error messages of the Partner Portal. Each table gives the meaning of a message and the fix. The link in the fix column goes to the page with the full steps. ## Where a message shows The Partner Portal shows an error in one of these places: - In a message at the bottom right of the page. The message starts with the action that failed and a colon, for example **Update failed:** or **Add failed:**. The cause of the error follows. - Under a field in a window, for example in the window **Add new customer**. This text has no action at the start. - In a window with an **OK** button, for example **Cannot remove access**. - On the page, in place of its data, for example **Failed to load**. The tables give the cause of the error. In a message at the bottom right, the action comes before it. For example, the cause **Customer not found** shows as **Remove failed: Customer not found** when you remove a customer. ## Sign-in and session | Message | Meaning | What to do | | ----------------------------------------------- | --------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------- | | **You don't have portal access.** | The Partner Portal does not let you sign in. The page **Access denied** shows. | See [You don't have portal access](/docs/partner-portal/getting-started/you-do-not-have-portal-access). | | **Session expired** | You are not signed in. A sign-in stays valid for 7 days. | Reload the page. The page **Sign in** opens. See [Sign in and sign out](/docs/partner-portal/getting-started/sign-in-and-sign-out). | | **Invalid session** | The Partner Portal cannot read your sign-in. | Reload the page and sign in again. | | **Portal access required** | A team member removed your portal access after you signed in. | Ask a team member with portal access to give it to you again. See [Give a team member portal access](/docs/partner-portal/users/give-a-team-member-portal-access). | | **Session error** with **Error: Unexpected /me response: 403** | The page **Session error** shows after a reload. You are signed in, but you have no portal access. | Ask a team member with portal access to give it to you again. Then reload the page. | | **Error: Login request failed:** and a number | The click on **Continue with Pipedrive** did not start the sign-in. | Click **Continue with Pipedrive** again. | ## Customers ### Add a customer The window **Add new customer** shows these messages under the field. After **Add customer**, the message at the bottom right also shows the error with **Add failed:** at the start. | Message | Meaning | What to do | | ----------------------------------------------------------------------- | ----------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------- | | **Organization not found** | No company with this subdomain installed OneClick. | Make sure that the subdomain is correct. If the company did not install OneClick yet, [pre-claim its subdomain](/docs/partner-portal/waitlist/pre-claim-a-domain). | | **Organization already added** | The company is already your customer. | Find the customer on the **Customers** page. | | **Organization already assigned to another partner** | The company is a customer of another Partner. | Contact Zimple support. | | **Seat limit cannot be lower than the currently assigned seats (N)** | The customer has more allowed customer users than the seat limit. `N` is the seats in use. | Type a seat limit of `N` or more, or type `0`. See [Add a customer](/docs/partner-portal/customers/add-a-customer). | | **Organization not available — already assigned or missing** | Between **Next** and **Add customer**, the company became a customer of a Partner, or it was removed. | Close the window and add the customer again. | ### The page of a customer | Message | Meaning | What to do | | ------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------- | | **Customer not available** with **Customer not found** | The customer is not your customer now, or the address has the id of another company. | Click **← Back to customers** and open the customer from the **Customers** page. | | **Customer not available** with **Request failed (400)** | The id in the address of the page is not a valid id, for example because it is cut short. | Click **← Back to customers** and open the customer from the **Customers** page. | | **Update failed: Seat limit cannot be lower than the currently assigned seats (N)** | The new seat limit is lower than the seats in use. `N` is the seats in use. | Type a seat limit of `N` or more, or block customer users. See [Change the seat limit](/docs/partner-portal/customers/change-the-seat-limit). | | **Update failed: Request failed (400)** | A value breaks a rule of its field, for example a **Customer name** that is too long. | Correct the value and save again. See [Customer settings fields](/docs/partner-portal/reference/customer-settings-fields). | | **File exceeds 2 MB limit** | The logo file is larger than 2 MB. The browser shows this message in a window. | Use a file of 2 MB or less. See [Customize the footer of a customer](/docs/partner-portal/customers/customize-the-footer-of-a-customer). | | **Upload failed: Request failed (400)** | The logo file is not a PNG, JPG, WEBP or SVG file. | Use a PNG, JPG, WEBP or SVG file. | | **Cannot remove last admin** | You tried to turn off **All-customer access** for the last team member with the label **admin** who has it on. | Click **OK**. First turn on **All-customer access** for another team member with the label **admin**. See [All-customer access](/docs/partner-portal/customers/all-customer-access#the-last-admin). | The window **Cannot remove last admin** shows this text: > This person holds the only active Pipedrive admin token. Removing their access would break the partner-side OAuth > refresh capability. ### Remove a customer | Message | Meaning | What to do | | ---------------------------------------- | ------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------- | | **Remove failed: Customer not found** | The customer is not your customer now. | Reload the page. See [Remove a customer](/docs/partner-portal/customers/remove-a-customer). | ## Users | Message | Meaning | What to do | | ---------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **You cannot remove your own access** | The text under the switch in your own row. The switch is not available. | Ask another team member with portal access to change your access. See [Give a team member portal access](/docs/partner-portal/users/give-a-team-member-portal-access#your-own-access). | | **Cannot remove access** with **You cannot remove access from the last portal user; at least one person on your team must keep access to this portal.** | You tried to remove portal access from the last team member who has it. | Click **OK**. First give portal access to another team member. See [The last portal user](/docs/partner-portal/users/give-a-team-member-portal-access#the-last-portal-user). | ## Buttons ### Copy a Button The window **Copy button to organization** shows these messages under the customer field. | Message | Meaning | What to do | | --------------------------------------------------------------------------------------- | -------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------- | | **Target organization isn't ready to receive a copy yet (no active installation).** | OneClick is not installed in the company of the customer. | Copy the Button after the installation. See [Copy a Button to a customer](/docs/partner-portal/buttons/copy-a-button-to-a-customer#if-the-copy-fails). | | **That button or organization is no longer available. Please refresh the page.** | Somebody removed the Button or the customer. | Reload the page. | | **Button not found** | The Button is not a Button of your customers now. | Reload the page. | | **Target organization not found in your scope** | The customer is not your customer now. | Reload the page and select another customer. | | **Couldn't reach OneClick. Please try again.** | The Partner Portal did not get a connection to OneClick. | Try again. | | **OneClick rejected the transfer. Please contact support.** | OneClick did not make the copy. | Contact Zimple support. | ### Find a Button and its id | Message | Meaning | What to do | | ----------------------------------------------- | ------------------------------------------------------------ | ---------------------------------------------------------------------------------------------- | | **Couldn't copy id — clipboard unavailable** | The browser did not let the Partner Portal copy the id. | Select the id with the mouse and copy it. See [Find a Button](/docs/partner-portal/buttons/find-a-button). | | **Failed to load:** and a cause | The summary of the Button did not load. | Close the summary and open it again. | ### Button logs | Message | Meaning | What to do | | ---------------------------------------- | ----------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------- | | **Logs failed:** and a cause | The Button logs did not load, for example because the filter in the address is not correct. | Reload the page. If the message shows again, open **Logs** from the sidebar. See [Find a Button log](/docs/partner-portal/buttons/find-a-button-log). | | **Filter schema failed:** and a cause | The fields of the filter builder did not load. | Reload the page. | | **Loading users failed:** and a cause | The list of users for the filter did not load. | Reload the page. | | **Loading buttons failed:** and a cause | The list of Buttons for the filter did not load. | Reload the page. | | **Loading customers failed:** and a cause | The list of customers did not load. | Reload the page. | | **Clipboard unavailable** | The browser did not let the Partner Portal copy the response body. | Select the text with the mouse and copy it. | ## Waitlist The window **Pre-claim a domain** shows these messages under the fields. The message at the bottom right also shows the error with **Add failed:** at the start. | Message | Meaning | What to do | | --------------------------------------------------- | ------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------- | | **Request failed (400)** | The subdomain has a character that is not permitted, for example a dot. | Type only the subdomain, not the full URL. Use only letters, digits and hyphens. See [Pre-claim a domain](/docs/partner-portal/waitlist/pre-claim-a-domain). | | **Subdomain already in your waitlist** | The subdomain is already a Waitlist entry of your Partner. | Change the seat limit of the entry. See [Edit or remove a Waitlist entry](/docs/partner-portal/waitlist/edit-or-remove-a-waitlist-entry). | | **Subdomain already claimed by another partner** | The subdomain is on the Waitlist of another Partner. | Contact Zimple support. | | **Organization already assigned to a partner** | The company installed OneClick and is a customer of a Partner. | If the company is not on your **Customers** page, contact Zimple support. | | **Waitlist entry not found** | The entry is not on your Waitlist now. It shows with **Update failed:** or **Remove failed:**. | Reload the page. The company can be on the **Customers** page now, after it installed OneClick. | ## Settings and Defaults | Message | Meaning | What to do | | ------------------------------------------- | ---------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------- | | **Update failed: Request failed (400)** | A value breaks a rule of its field, for example a value that is too long. | Correct the value and save again. See [Settings fields](/docs/partner-portal/reference/settings-fields) and [Defaults fields](/docs/partner-portal/reference/defaults-fields). | | **File exceeds 2 MB limit** | The default logo file is larger than 2 MB. | Use a file of 2 MB or less. See [Set footer and consent defaults](/docs/partner-portal/defaults/set-footer-and-consent-defaults). | | **Upload failed: Request failed (400)** | The default logo file is not a PNG, JPG, WEBP or SVG file. | Use a PNG, JPG, WEBP or SVG file. | | **Generate failed:** and a cause | The Partner Portal did not make a Partner API key. | Try again. See [Manage the Partner API key](/docs/partner-portal/settings/manage-the-partner-api-key). | | **Revoke failed:** and a cause | The Partner Portal did not revoke the Partner API key. | Try again. | | **Clipboard access blocked by browser.** | The browser did not let the Partner Portal copy the Partner API key or a link of the Partner API. | Select the text with the mouse and copy it. Copy a new key now, because it does not show again. | | **Failed to load** with **The organization is missing** | The Partner Portal did not find the data of your Partner. | Contact Zimple support. | ## Messages on all pages | Message | Meaning | What to do | | ----------------------------------------- | --------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------- | | **Failed to load** and a cause | The page did not get its data. | Reload the page. If the cause has **401**, sign in again. | | **Request failed** and a number | The Partner Portal did not complete the action. The number is the HTTP status code. | Try again. If the message shows again, contact Zimple support. | | **Partner not found** | Your Pipedrive company is not linked to a Partner now. | Contact Zimple support. | For the errors of the Partner API, see [Partner API](/docs/partner-portal/reference/partner-api#errors).