The **Partners** tab is in the OneClick settings of a customer. A team member uses it to set the
notifications, the footer help link and the support email of that customer.

The values in this tab are customer values. They replace your defaults for this customer only. See
[How defaults and customer values work together](/docs/partner-portal/defaults/how-defaults-and-customer-values-work-together).

## Who sees the tab

OneClick shows the menu item **Partners** only to a user who meets all these conditions:

- The Pipedrive company is a customer of your Partner.
- The user is a Pipedrive global admin in the customer.
- The user also uses OneClick in the Pipedrive company of your Partner.

**All-customer access** and **Portal Access** do not control the tab. Other admins of the customer see only
**General**, **API Keys** and **Customize**.

## Partner settings

The tab has the heading **Partner settings**. The help icon next to the heading opens this page.

| Setting                   | What it does                                                                                   | The same field in the Partner Portal  |
| ------------------------- | ---------------------------------------------------------------------------------------------- | ------------------------------------- |
| **Email notifications**   | Tells if Zimple can send emails on new features and app updates to the customer.               | **Allow emails from Zimple**          |
| **In-app notifications**  | When it is on, OneClick shows the in-app messages from Zimple to the customer users.           | **Allow in-app messages from Zimple** |
| **Footer help link URL**  | The URL that opens when a customer user clicks the help icon in the footer.                     | **Help link**                         |
| **Partner support email** | The email address that gets the feedback that the customer users send from the footer.         | **Feedback email**                    |

The two toggles are in the section **Notifications**.

### Footer help link URL

When **Footer help link URL** is empty, the help icon opens your default help link. When you have no default help
link, the help icon opens the Knowledge Base, `https://help.theoneclick.io`.

### Partner support email

A customer user clicks the feedback icon in the footer and sends the form. OneClick then sends an email with the
subject **OneClick Feedback** to the support email. The email has the email address of the user, the feedback type and
the message.

When **Partner support email** is empty, the feedback goes to your default feedback email. When you have no default
feedback email, the feedback goes to Zimple.

### Notifications

When **In-app notifications** is off, OneClick does not show the in-app messages from Zimple to the customer users.

OneClick saves **Email notifications** as the customer value. OneClick does not send the change to Zimple. When a
toggle changes in the Partner Portal, the Partner Portal sends the values of the two toggles to Zimple in one message. See
[Set the consent toggles of a customer](/docs/partner-portal/customers/set-the-consent-toggles-of-a-customer).

## Change the settings

1. Click **Settings** at the bottom of the OneClick Panel.
2. Click the **Settings** tab.
3. Click **Partners** in the menu at the left. The **Partner settings** open.
4. Click the switch of **Email notifications** or **In-app notifications** to turn it on or off.
5. In **Footer help link URL**, type the URL of your help page.
6. In **Partner support email**, type the email address of your support.
7. Click **Save changes**. OneClick shows **Settings are saved successfully**.

To discard the changes, click **Cancel**. If the save fails, OneClick shows **Saving settings failed**.

## Rules of the fields

- Type **Footer help link URL** as a full URL, for example `https://example.com/help`.
- **Partner support email** must be a valid email address.
- To remove a value, make the field empty and save. OneClick then uses your default again.

## Toggles without a customer value

A customer can have no value for a toggle. The tab then shows the toggle as off. **Save changes** saves both toggles
as the tab shows them. The customer value then replaces your default.

**Save changes** on the **General** tab and on the **Customize** tab also saves the two toggles.

## Related pages

- [How defaults and customer values work together](/docs/partner-portal/defaults/how-defaults-and-customer-values-work-together)
- [Set footer and consent defaults](/docs/partner-portal/defaults/set-footer-and-consent-defaults)
- [Customize the footer of a customer](/docs/partner-portal/customers/customize-the-footer-of-a-customer)
- [Set the consent toggles of a customer](/docs/partner-portal/customers/set-the-consent-toggles-of-a-customer)