Change the seat limit

The seat limit is the maximum number of customer users that can use OneClick in one customer. You change it on the Settings tab of the customer. See How seats are counted.

Set a seat limit

1. In the sidebar, click Customers. The Customers page opens.
2. Click the name of the customer. The page of the customer opens on the Settings tab.
3. If Unlimited is on, click Unlimited to turn it off. Seat limit then shows a number.
4. In Seat limit, type the maximum number of customer users.
5. Click Save changes. The window Confirm changes opens and shows the old and the new seat limit.
6. Click Save changes. The Partner Portal shows Customer updated.

Under the field, a meter shows the seats in use and the free seats. The meter shows a warning when the seat limit is lower than the seats in use. The Partner Portal does not save such a seat limit.

Remove the seat limit

1. In the sidebar, click Customers. The Customers page opens.
2. Click the name of the customer. The page of the customer opens on the Settings tab.
3. Turn on Unlimited. You can also type 0 in Seat limit.
4. Click Save changes. The window Confirm changes opens.
5. Click Save changes. The Partner Portal shows Customer updated.

The customer now has no seat limit. Limit on the Customers page shows ∞.

If the seat limit does not save

If the Partner Portal shows Update failed: Seat limit cannot be lower than the currently assigned seats (N), the seat limit is lower than the seats in use. N is the number of seats in use. Do one of these:

• Type a seat limit of N or more.
• Block customer users until the seats in use are not more than the seat limit. See Allow or block a customer user.