How seats are counted
Each customer has a seat limit. The seat limit is the maximum number of customer users that can use OneClick in that customer. The Partner Portal shows the seats in use and the seat limit of each customer.
Which users use a seat
Section titled “Which users use a seat”A customer user is a Pipedrive user of the customer who installed OneClick. A customer user uses one seat when both of these are true:
- Allow OneClick is on for the user.
- The user is not also a user of the Pipedrive company of your Partner.
A blocked customer user does not use a seat. Team members do not use customer seats, also when they work in the Pipedrive company of the customer.
No limit
Section titled “No limit”An empty seat limit or a seat limit of 0 means no limit. The customer can then have any number of customer users. The Partner Portal shows ∞ for no limit.
When you type 0, the Partner Portal saves the seat limit as no limit. After the save, Seat limit still shows 0
and Unlimited stays off. Reload the page to see Unlimited on.
A seat limit lower than the seats in use
Section titled “A seat limit lower than the seats in use”The Partner Portal does not save a seat limit that is lower than the seats in use. It shows Seat limit cannot be
lower than the currently assigned seats (N). N is the number of seats in use.
To use a lower seat limit, first block customer users. Each blocked customer user frees one seat.
Where you see the seats
Section titled “Where you see the seats”| Place | What it shows |
|---|---|
| The Customers page | Used shows the seats in use. Limit shows the seat limit. |
| The page of a customer, under its name | The seats in use and the seat limit, for example 4 / 10 seats. |
| The Seat limit row on Settings | A meter with the seats in use, the free seats and the percentage in use. |