Error messages
This page lists the error messages of the Partner Portal. Each table gives the meaning of a message and the fix. The link in the fix column goes to the page with the full steps.
Where a message shows
Section titled “Where a message shows”The Partner Portal shows an error in one of these places:
- In a message at the bottom right of the page. The message starts with the action that failed and a colon, for example Update failed: or Add failed:. The cause of the error follows.
- Under a field in a window, for example in the window Add new customer. This text has no action at the start.
- In a window with an OK button, for example Cannot remove access.
- On the page, in place of its data, for example Failed to load.
The tables give the cause of the error. In a message at the bottom right, the action comes before it. For example, the cause Customer not found shows as Remove failed: Customer not found when you remove a customer.
Sign-in and session
Section titled “Sign-in and session”| Message | Meaning | What to do |
|---|---|---|
| You don’t have portal access. | The Partner Portal does not let you sign in. The page Access denied shows. | See You don’t have portal access. |
| Session expired | You are not signed in. A sign-in stays valid for 7 days. | Reload the page. The page Sign in opens. See Sign in and sign out. |
| Invalid session | The Partner Portal cannot read your sign-in. | Reload the page and sign in again. |
| Portal access required | A team member removed your portal access after you signed in. | Ask a team member with portal access to give it to you again. See Give a team member portal access. |
| Session error with Error: Unexpected /me response: 403 | The page Session error shows after a reload. You are signed in, but you have no portal access. | Ask a team member with portal access to give it to you again. Then reload the page. |
| Error: Login request failed: and a number | The click on Continue with Pipedrive did not start the sign-in. | Click Continue with Pipedrive again. |
Customers
Section titled “Customers”Add a customer
Section titled “Add a customer”The window Add new customer shows these messages under the field. After Add customer, the message at the bottom right also shows the error with Add failed: at the start.
| Message | Meaning | What to do |
|---|---|---|
| Organization not found | No company with this subdomain installed OneClick. | Make sure that the subdomain is correct. If the company did not install OneClick yet, pre-claim its subdomain. |
| Organization already added | The company is already your customer. | Find the customer on the Customers page. |
| Organization already assigned to another partner | The company is a customer of another Partner. | Contact Zimple support. |
| Seat limit cannot be lower than the currently assigned seats (N) | The customer has more allowed customer users than the seat limit. N is the seats in use. |
Type a seat limit of N or more, or type 0. See Add a customer. |
| Organization not available — already assigned or missing | Between Next and Add customer, the company became a customer of a Partner, or it was removed. | Close the window and add the customer again. |
The page of a customer
Section titled “The page of a customer”| Message | Meaning | What to do |
|---|---|---|
| Customer not available with Customer not found | The customer is not your customer now, or the address has the id of another company. | Click ← Back to customers and open the customer from the Customers page. |
| Customer not available with Request failed (400) | The id in the address of the page is not a valid id, for example because it is cut short. | Click ← Back to customers and open the customer from the Customers page. |
| Update failed: Seat limit cannot be lower than the currently assigned seats (N) | The new seat limit is lower than the seats in use. N is the seats in use. |
Type a seat limit of N or more, or block customer users. See Change the seat limit. |
| Update failed: Request failed (400) | A value breaks a rule of its field, for example a Customer name that is too long. | Correct the value and save again. See Customer settings fields. |
| File exceeds 2 MB limit | The logo file is larger than 2 MB. The browser shows this message in a window. | Use a file of 2 MB or less. See Customize the footer of a customer. |
| Upload failed: Request failed (400) | The logo file is not a PNG, JPG, WEBP or SVG file. | Use a PNG, JPG, WEBP or SVG file. |
| Cannot remove last admin | You tried to turn off All-customer access for the last team member with the label admin who has it on. | Click OK. First turn on All-customer access for another team member with the label admin. See All-customer access. |
The window Cannot remove last admin shows this text:
This person holds the only active Pipedrive admin token. Removing their access would break the partner-side OAuth refresh capability.
Remove a customer
Section titled “Remove a customer”| Message | Meaning | What to do |
|---|---|---|
| Remove failed: Customer not found | The customer is not your customer now. | Reload the page. See Remove a customer. |
| Message | Meaning | What to do |
|---|---|---|
| You cannot remove your own access | The text under the switch in your own row. The switch is not available. | Ask another team member with portal access to change your access. See Give a team member portal access. |
| Cannot remove access with You cannot remove access from the last portal user; at least one person on your team must keep access to this portal. | You tried to remove portal access from the last team member who has it. | Click OK. First give portal access to another team member. See The last portal user. |
Buttons
Section titled “Buttons”Copy a Button
Section titled “Copy a Button”The window Copy button to organization shows these messages under the customer field.
| Message | Meaning | What to do |
|---|---|---|
| Target organization isn’t ready to receive a copy yet (no active installation). | OneClick is not installed in the company of the customer. | Copy the Button after the installation. See Copy a Button to a customer. |
| That button or organization is no longer available. Please refresh the page. | Somebody removed the Button or the customer. | Reload the page. |
| Button not found | The Button is not a Button of your customers now. | Reload the page. |
| Target organization not found in your scope | The customer is not your customer now. | Reload the page and select another customer. |
| Couldn’t reach OneClick. Please try again. | The Partner Portal did not get a connection to OneClick. | Try again. |
| OneClick rejected the transfer. Please contact support. | OneClick did not make the copy. | Contact Zimple support. |
Find a Button and its id
Section titled “Find a Button and its id”| Message | Meaning | What to do |
|---|---|---|
| Couldn’t copy id — clipboard unavailable | The browser did not let the Partner Portal copy the id. | Select the id with the mouse and copy it. See Find a Button. |
| Failed to load: and a cause | The summary of the Button did not load. | Close the summary and open it again. |
Button logs
Section titled “Button logs”| Message | Meaning | What to do |
|---|---|---|
| Logs failed: and a cause | The Button logs did not load, for example because the filter in the address is not correct. | Reload the page. If the message shows again, open Logs from the sidebar. See Find a Button log. |
| Filter schema failed: and a cause | The fields of the filter builder did not load. | Reload the page. |
| Loading users failed: and a cause | The list of users for the filter did not load. | Reload the page. |
| Loading buttons failed: and a cause | The list of Buttons for the filter did not load. | Reload the page. |
| Loading customers failed: and a cause | The list of customers did not load. | Reload the page. |
| Clipboard unavailable | The browser did not let the Partner Portal copy the response body. | Select the text with the mouse and copy it. |
Waitlist
Section titled “Waitlist”The window Pre-claim a domain shows these messages under the fields. The message at the bottom right also shows the error with Add failed: at the start.
| Message | Meaning | What to do |
|---|---|---|
| Request failed (400) | The subdomain has a character that is not permitted, for example a dot. | Type only the subdomain, not the full URL. Use only letters, digits and hyphens. See Pre-claim a domain. |
| Subdomain already in your waitlist | The subdomain is already a Waitlist entry of your Partner. | Change the seat limit of the entry. See Edit or remove a Waitlist entry. |
| Subdomain already claimed by another partner | The subdomain is on the Waitlist of another Partner. | Contact Zimple support. |
| Organization already assigned to a partner | The company installed OneClick and is a customer of a Partner. | If the company is not on your Customers page, contact Zimple support. |
| Waitlist entry not found | The entry is not on your Waitlist now. It shows with Update failed: or Remove failed:. | Reload the page. The company can be on the Customers page now, after it installed OneClick. |
Settings and Defaults
Section titled “Settings and Defaults”| Message | Meaning | What to do |
|---|---|---|
| Update failed: Request failed (400) | A value breaks a rule of its field, for example a value that is too long. | Correct the value and save again. See Settings fields and Defaults fields. |
| File exceeds 2 MB limit | The default logo file is larger than 2 MB. | Use a file of 2 MB or less. See Set footer and consent defaults. |
| Upload failed: Request failed (400) | The default logo file is not a PNG, JPG, WEBP or SVG file. | Use a PNG, JPG, WEBP or SVG file. |
| Generate failed: and a cause | The Partner Portal did not make a Partner API key. | Try again. See Manage the Partner API key. |
| Revoke failed: and a cause | The Partner Portal did not revoke the Partner API key. | Try again. |
| Clipboard access blocked by browser. | The browser did not let the Partner Portal copy the Partner API key or a link of the Partner API. | Select the text with the mouse and copy it. Copy a new key now, because it does not show again. |
| Failed to load with The organization is missing | The Partner Portal did not find the data of your Partner. | Contact Zimple support. |
Messages on all pages
Section titled “Messages on all pages”| Message | Meaning | What to do |
|---|---|---|
| Failed to load and a cause | The page did not get its data. | Reload the page. If the cause has 401, sign in again. |
| Request failed and a number | The Partner Portal did not complete the action. The number is the HTTP status code. | Try again. If the message shows again, contact Zimple support. |
| Partner not found | Your Pipedrive company is not linked to a Partner now. | Contact Zimple support. |
For the errors of the Partner API, see Partner API.