Find a Button log

A Button log is the record of one Button press. The Logs page shows the Button logs of your customers. Use it to see why a Button failed for a customer.

OneClick makes a Button log when a user presses a Workflow button or an Interface button. A Link button makes no Button log.

For each field and each operator of the filter builder, see Button log fields and filter operators.

Open the Button logs

1. In the sidebar, click Buttons. The menu shows List and Logs.
2. Click Logs. The page Button logs opens.

The page shows the Button logs of the last 24 hours, newest first. The filter builder has one rule for this time period: Timestamp between two times. The number at the top of the page shows the number of Button logs in the table.

The table shows a maximum of 500 Button logs. When more Button logs match, the number shows 500+, and the page shows Showing the first 500 results, newest first. Add filters to see more relevant entries.

Find the failed presses of a Button

This procedure finds the presses of one Button that did not get a success answer.

1. At the top of the page, click All customers. A list of your customers opens.
2. Click the name of the customer. A check mark shows at the left of the name.
3. Click outside the list. The table shows only the Button logs of that customer.
4. In the filter builder, click Rule. A rule shows below the Timestamp rule.
5. In the first list of the rule, select Success.
6. In the second list, select =.
7. In the third list, select No. The table shows only the presses that failed.
8. Click Rule again.
9. In the first list of the rule, select Button.
10. Click Select button…. A list of the Buttons opens.
11. Click the name of the Button. The table shows only the failed presses of that Button.
12. Click a row. The row opens and shows Response body: the answer that OneClick got.
13. To copy the answer, click Copy.

Only a row with an answer opens. OneClick records the answer only when it waits for it. For a Workflow button, Wait for response or messaging must be on. For an Interface button, messaging must be on. See The answer of your process and Messaging.

Select the customers

The customer filter is above the filter builder. When no customer is selected, it shows All customers.

1. Click All customers. A list of your customers opens.
2. Click the name of a customer. A check mark shows at the left of the name.
3. To select more customers, click their names.
4. Click outside the list. The table shows only the Button logs of the selected customers.
5. To show all customers again, click the customer filter. The list of your customers opens.
6. Click Clear all. The label shows the number of selected customers, for example Clear all (2).

To find a customer in the list, type a part of its name in Search customer….

The selected customers also limit the values of Button and User in the filter builder. The lists then show only the Buttons and the users of the selected customers.

Add rules and groups

Each rule has a field, an operator and a value. For example, Resource is deal finds the presses on deals.

1. Click Rule. A rule shows in the filter builder.
2. In the first list, select a field.
3. In the second list, select an operator.
4. Set the value. The table shows the Button logs that match.

Between two rules, select AND or OR:

• AND: a Button log must match the two rules.
• OR: a Button log must match one of the two rules, or the two rules.

A group keeps rules together. For example, Success = No AND a group with Resource is deal OR Resource is person finds the failed presses on deals and persons.

1. Click Group. An empty group shows in the filter builder.
2. In the group, click Rule. A rule shows in the group.
3. Set the field, the operator and the value of the rule.
4. To add one more rule to the group, click Rule in the group again.
5. Between two rules of the group, select AND or OR.

To remove a rule, click the X at the right of the rule. To remove a group and its rules, click the X at the right of the group.

Change the time period

1. In the Timestamp rule, set the start time in the first field.
2. Set the end time in the second field. The table shows the Button logs between the two times.

To find Button logs of all times, remove the Timestamp rule. The table then shows the newest 500 Button logs that match the other rules.

When no Button log matches

When no Button log matches the filter, the page shows Nothing to show.

• Click Widen by 7 more days to move the start time of the Timestamp rule 7 days earlier. The other rules stay. Click it again to go back 7 more days. The button shows only when the filter has a Timestamp between rule.
• Click Reset filter to remove all rules. The table then shows the newest 500 Button logs.

Hide the filter builder

Click Hide filter to hide the filter builder. The rules stay. Click Show filter to show it again.

The address of the page keeps the filter and the selected customers. Save the address to open the same filter again.