Error messages in OneClick

This page tells what an error message in the OneClick Panel or the Floating window means and what to do. For the error messages during the installation, see Install OneClick as a global admin and Install OneClick as a user.

Oops… Couldn’t find admin installation

OneClick cannot get a valid Pipedrive authorization for your company. It cannot read Pipedrive data until a user gives the authorization again. The message has a Re-authorise button.

1. Click Re-authorise. OneClick opens Pipedrive, and Pipedrive asks you to allow OneClick.
2. Allow OneClick. OneClick shows Re-authorisation complete.
3. Go back to Pipedrive and refresh the page.

If the message shows again, ask a Pipedrive global admin who has OneClick installed to do the same steps.

You can also re-authorise OneClick without the message:

1. Sign in to Pipedrive.
2. Open the OneClick re-authorisation link.
3. Allow OneClick.
4. Go back to Pipedrive and refresh the page.

Missing admin user installation

No Pipedrive global admin in your company has OneClick installed. OneClick needs at least one global admin installation to operate.

Ask a global admin to install OneClick. See Install OneClick as a global admin.

No seat assinged

You have OneClick installed, but you have no OneClick seat. See You do not have a seat assigned.

Seat limit reached

OneClick is installed, but your company has no free seats for you. Ask your admin to give you a seat. See Users.

Seat limit exceeded

More users have a seat than the subscription of your company allows. An admin must increase the number of seats or remove seats from users. See Change the number of seats and Users.

Connection to Pipedrive lost

OneClick lost the connection to Pipedrive.

• In the Panel, refresh the Pipedrive page in your browser.
• In the Floating window, close the Floating window and open it again.

If OneClick then shows Oops… Couldn’t find admin installation, follow the steps in Oops… Couldn’t find admin installation.

The identification token expired

The session of the Panel expired. Refresh the Pipedrive page in your browser.

In the Floating window, the message is Authentication expired. Close the Floating window and open it again.

Pipedrive daily limit reached

Your Pipedrive company used all of its daily API requests. OneClick cannot read Pipedrive data until Pipedrive gives more requests. Try again later.

To use fewer API requests, an admin can turn on Reveal on hover. See General.

User not found

OneClick has no installation for your Pipedrive user. Install OneClick again. See Install OneClick as a user.