I cannot see the Settings button
The Settings button is at the bottom of the OneClick Panel and the Floating window.
OneClick shows the Settings button only to a Pipedrive global admin. See Who can open the Settings.
You are not a global admin
Section titled “You are not a global admin”Ask a global admin of your Pipedrive company to make the change in the Settings. A global admin can also give the global admin permission to you in Pipedrive.
You became a global admin after you installed OneClick
Section titled “You became a global admin after you installed OneClick”OneClick keeps the admin status of each user. It reads the status from Pipedrive when you install OneClick, and it updates the status later. Until the update, the Settings button does not show for you. A re-authorisation updates the status immediately.
- Sign in to Pipedrive.
- Open the OneClick re-authorisation link.
- Allow OneClick. OneClick shows Re-authorisation complete.
- Go back to Pipedrive and refresh the page.
- Open a deal, a person or an organization. The Settings button shows at the bottom of the Panel.
If the Settings button still does not show, send a message to support@theoneclick.io.
You have no seat
Section titled “You have no seat”A global admin without a seat also sees the Settings button. The Panel shows the message No seat assinged instead of the Buttons, and the Settings button stays at the bottom. See You do not have a seat assigned.